Privacy Policy

Last updated: August 1, 2026

1. Scope

This policy explains how ACME Wildlife collects, uses, discloses, and protects information when you visit our website, request a quote, book service, communicate with us, or receive services.

2. Information We Collect

We may collect identifiers and contact details such as your name, service and billing addresses, phone number, email address, property and service details, messages, photos, appointment history, transaction records, device and browser information, IP address, referral source, and website activity. Payment card data is processed by our payment provider; we do not store full card numbers.

3. How We Use Information

We use information to respond to inquiries, provide and schedule services, create quotes and invoices, process payments, send requested service communications, operate and secure our website, prevent fraud, maintain business records, improve our services, and comply with law.

4. Email, Text Messages, and Communications Data

When you opt in to communications, we process your email address and/or mobile number, the consent disclosure and source, consent and revocation timestamps, message content, sender and recipient details, delivery status, carrier error codes, unsubscribe events, and replies. We use this data to deliver service, appointment, account, billing, and support communications and—only where separately authorized—marketing messages; honor email unsubscribe and SMS STOP requests; provide HELP; prevent abuse; and maintain compliance records.

Message frequency varies and message and data rates may apply to texts. Reply STOP to opt out of texts or HELP for help; use the unsubscribe link in an email to opt out of emails. Opt-in information and consent records are not sold, rented, or shared with third parties for their own marketing.

5. How We Share Information

We may share information with vendors that provide hosting, customer-management, communications, mapping, analytics, payment, and professional services; with authorities when legally required; and in connection with a business transaction. Vendors may use information only to provide services to us. We do not sell personal information.

6. Cookies and Website Analytics

Necessary storage supports security and services you request. Optional preferences, analytics, and marketing technologies are controlled separately through our privacy preferences. Optional analytics may measure page visits, clicks, scrolling, form progress, performance, errors, and navigation patterns. When enabled, privacy-protected session replay masks form values and sensitive inputs. Optional tracking stays off until a current consent choice permits it; Global Privacy Control and Do Not Track keep optional tracking off automatically. Consent choices are recorded with the policy version and an expiration date.

7. Retention and Security

Behavioral analytics and replay data are retained for the period configured by the business and then automatically deleted. We retain other information for as long as needed for the purposes above, including legal, tax, warranty, dispute, and consent-record obligations. We use reasonable administrative, technical, and physical safeguards, but no system is completely secure.

8. Your Choices and Rights

You can change or withdraw optional tracking choices through Privacy preferences at the bottom of this policy at any time without preventing bookings, payments, login, or essential chat. You may request access, correction, or deletion of personal information, subject to applicable exceptions. You may opt out of texts by replying STOP and may use the unsubscribe link in an email. Depending on your state, additional privacy rights may apply.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information through this website.

10. Changes and Contact

We may update this policy by posting a revised version and changing the date above. For privacy requests or questions about this policy or our text-message practices, contact ACME Wildlife at the contact information on our website.